Privacy policy
PRIVACY POLICY
Last updated: 29 May 2026
SOCKGOAL ("we", "us", "our") is committed to protecting your personal data. This policy explains what information we collect, how we use it, and your rights in relation to it, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
SOCKGOAL is operated by SOCKGOAL Ltd, 213 London Road, Hadleigh, Benfleet, Essex, England, SS7 2RD. Company Number: 15712690. We are the data controller for the purposes of this policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.
When you interact with our website or place an order, we may collect personal data such as: identity data including your name, username, or similar identifier; contact data including your email address, telephone number, delivery and billing address; transaction data including details of products you purchase and payment history; technical data including your IP address, browser type, device information, time zone, and cookies; and marketing preferences including your preferences for receiving communications from us.
We do not store full payment card details. Payments are processed securely by third-party providers including Shopify Payments, PayPal, Klarna, and others displayed at checkout.
HOW WE USE YOUR PERSONAL INFORMATION
We use your personal data to process and fulfil your orders and handle returns; communicate with you about your order or enquiry; send you marketing communications where you have opted in (you may unsubscribe at any time); improve our website and customer experience; and comply with legal and regulatory obligations.
Our legal bases for processing your personal data include performance of a contract, compliance with legal obligations, and legitimate interests.
HOW WE DISCLOSE PERSONAL INFORMATION
We share your personal data with trusted third parties only where necessary to provide our services to you, including Shopify Inc. (our e-commerce platform); payment processors (PayPal, Klarna, Stripe, etc.); delivery and logistics providers; and email marketing platforms.
When you use these third-party sites to purchase our products and services, their privacy policies will also apply. We do not sell your personal data to third parties.
RELATIONSHIP WITH SHOPIFY
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information via the Shopify Privacy Portal.
THIRD PARTY WEBSITES & LINKS
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites.
CHILDREN'S DATA
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. We do not sell or share the personal information of individuals under 16 years of age.
COOKIES
Our website uses cookies to improve your browsing experience and analyse site traffic. Cookies are small text files that are placed on your computer, tablet, or mobile device when you visit a website. They are used to make websites work more efficiently and to provide information to website operators about how visitors use their site.
We use the following categories of cookies:
Strictly Necessary Cookies — These are essential for the website to function and cannot be switched off. They are set in response to actions you take, such as setting your privacy preferences, logging in, or filling in forms.
Analytics and Performance Cookies — These allow us to count visits and understand how visitors move around our website. All information collected is aggregated and anonymous. We only place these cookies with your prior consent.
Functionality Cookies — These enable the website to remember choices you make (such as your language or region) and provide enhanced, more personalised features. We only place these cookies with your prior consent.
Marketing and Targeting Cookies — These may be set through our website by our advertising partners. They may be used to build a profile of your interests and show you relevant adverts on other websites. We only place these cookies with your prior consent.
Our use of cookies is governed by the Privacy and Electronic Communications Regulations 2003 (PECR) and the UK GDPR. We must obtain your consent before placing any non-essential cookies on your device. You may withdraw your consent at any time. You can manage your cookie preferences using a cookies consent tool, through your browser settings, or by opting out directly via a third party's website where applicable.
SECURITY & RETENTION OF YOUR INFORMATION
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee complete security. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us. We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. Transaction records are typically retained for 6 years for accounting and tax purposes.
YOUR RIGHTS & CHOICES
Your rights under UK data protection rules include the right to access the personal data we hold about you; request correction of inaccurate personal data; request deletion of your personal data (subject to legal obligations); object to or restrict certain types of processing; request a copy of your personal data in a portable format; and withdraw marketing consent at any time.
We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your requests. We will respond to your request in a timely manner as required under applicable law.
COMPLAINTS
If you have complaints about how we process your personal information, please contact us using the contact details provided below. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.
INTERNATIONAL TRANSFERS
Please note that we may transfer, store, and process your personal information outside the country you live in. If we transfer your personal information out of the United Kingdom, we will rely on recognised transfer mechanisms, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and provide notice as required by applicable law.
CONTACT
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at info@sockgoal.com or write to us at 213 London Road, Hadleigh, Benfleet, Essex, England, SS7 2RD. For the purposes of applicable data protection laws, SOCKGOAL is the data controller of your personal information.